Support
Help that knows which vehicle you mean.
Open a ticket from the app you already use and pin it to the vehicle or tracker in question — so nobody has to ask which one.
Mon–Sat, 9 AM – 6 PM IST
Ticket ZP-2481 · High
In progressTracker not reporting since 06:40
First reply
18 min
Within target
Resolve by
Today 17:00
- Truck 14 dropped off the map this morning.
- ZPThe tracker lost power at 06:40. A replacement ships today — nothing to do on your side.
Replacement approved
RMA-0192 · ships today
Survey sent when it closes
What you get · ZonePin Fleets
Fast answers, tracked to the end.
How support works for ZonePin Fleets customers. Using ZonePin GPS? Help is in the app — see below.
Response targets by plan
Each ticket gets a first-reply and fix-by target from your plan and its priority — and escalates itself if either slips.
Ask from anywhere
Web app, phone or plain email — every reply lands on the same ticket.
Pinned to the vehicle
Attach the truck or tracker in question, so we start with the full picture.
Notified how you like
Hear about progress by email or in the app — each person chooses.
Trackers ordered & swapped
Order more devices or send a faulty one back without leaving the app — we check it against your plan.
We ask how we did
A short satisfaction survey when each ticket closes keeps us honest.
Get in touch
Reach us your way.
In the ZonePin GPS app
Open Settings → Help & contact: read the help articles, ask the assistant, or tap Contact support to send a ticket about a vehicle and follow the replies. To delete your account, use Settings → Delete account; the privacy policy explains what it removes and what we keep.
Mon–Sat, 9 AM – 6 PM IST. Tickets and email any time; we reply by the next working day.
Open a ticket in ZonePin Fleets
On the web or on your phone. Attach the vehicle or tracker, follow every update and close it when you’re happy.
Email us
Write to support@zonepin.tech — we turn it into a ticket and keep every reply on the same thread.
- ZonePin GPS
- Mon–Sat, 9 AM – 6 PM IST. Tickets and email any time; we reply by the next working day.
- ZonePin Fleets
- Mon–Sat, 9 AM – 6 PM IST; we reply within 8 hours.
FAQ
Support questions.
In ZonePin GPS, open Settings → Help & contact in the app and tap Contact support, choosing the vehicle it’s about. In ZonePin Fleets, open a ticket on the web or in the mobile app and attach the vehicle or tracker — or email support@zonepin.tech and we keep the whole conversation on one ticket. ZonePin GPS customers can email us too.
In ZonePin Fleets, response and resolution targets are tied to your plan and the ticket’s priority, with automatic escalation. In ZonePin GPS, send a ticket or email any time and we reply by the next working day. We are available Mon–Sat, 9 AM – 6 PM IST.
Yes. In ZonePin Fleets, request a replacement or return a device through the built-in RMA workflow in a support ticket. In ZonePin GPS, a tracker that arrives damaged or doesn’t work is replaced free of charge if you tell support within 7 days of delivery (see our refund and cancellation policy).
In ZonePin GPS, delete it yourself in the app: Settings → Delete account, confirmed with a one-time code. Our privacy policy explains what is removed and what we keep. For ZonePin Fleets, email support@zonepin.tech from your account’s address and we will confirm the request and what happens next.
Get moving
Ready to pin every move?
Tell us what you need to track. We will show you ZonePin working for your vehicles.