Refund & cancellation

This policy covers trackers bought in the ZonePin GPS app and subscription renewals, sold by ZonePin Technologies Private Limited. ZonePin Fleets is billed under its own order or plan agreement.

• Before you pay: cancel the order in the app (Settings → Orders → the order → Pay now → Cancel order). Once you have told us you paid by UPI, or while an online payment is in progress, the app can’t cancel it: contact support instead. An order not paid within 48 hours is cancelled automatically, unless you have told us you paid.
• After you pay, before dispatch: contact support and we cancel the order and refund the full amount.
• After dispatch: the order can’t be cancelled.
• A tracker that arrives damaged or doesn’t work: tell support within 7 days of delivery, and we replace it free of charge.

• A renewal applies to your vehicle’s tracker as soon as the payment is confirmed. Once applied, a renewal can’t be refunded or cancelled.
• If money left your account but the renewal wasn’t applied, or you were charged twice for the same renewal, we refund the extra amount in full.
• Deleting a vehicle or your account doesn’t refund the time left on its subscription.

• Refunds go back to the method you paid with: card, UPI or netbanking through our payment partner, or the UPI account you paid from.
• A refund is started within 2 working days of approval. Your bank or card issuer usually takes 5–7 working days to show it.
• For every refund of a payment we invoiced, we issue a GST credit note against the original invoice and email it to you. You also get a notification when the refund is processed, and a tracker order shows it in the app.
• Refunds of renewals, and of a payment made twice or not applied, are handled by our support team; contact support to follow one up.

To ask for a cancellation or refund, use Settings → Help & contact → Contact support in the app, or email support@zonepin.tech / call +91 94401 72737. Quote your order reference (ZP-ORD-…) or the vehicle. All our contact details are on the contact page.

ZonePin Technologies Private Limited, Garuda Mall, 2nd & 3rd Floor Upstairs Pantaloons Showroom Radha Govinda Nagar, Leelamahal Karakambadi Rd, Tirupati, Andhra Pradesh 517507, India.