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Legal · Updated 25 October 2026 · needs legal review

Shipping & delivery

How we get your ZonePin GPS tracker to you.

01Where we deliver

We deliver trackers to addresses in India only. You enter the delivery address and PIN code when you order in the app.

02Delivery charges

Delivery is free. The price you see in the app includes GST and delivery. Every order is paid in advance; there is no cash on delivery.

03When it arrives

  • We dispatch after your payment is confirmed.
  • Most orders arrive within 7 days of payment. When you order, the app shows how many days delivery usually takes. Remote areas can take longer.
  • You’ll get a notification when the order is confirmed, when it’s dispatched, and when it’s delivered.

04Tracking your parcel

When we dispatch, the app shows the courier’s name and the tracking (AWB) number, with a tracking link where the courier offers one (Settings → Orders).

05If delivery fails

If the courier can’t deliver (no one available, wrong address), they normally try again. If the parcel comes back to us, we contact you to send it again at no extra cost, or we refund the order in full.

06Damaged or not working on arrival

Tell support within 7 days of delivery and we replace the tracker free of charge (see the Refund and cancellation policy).

07Contact

Settings → Help & contact → Contact support in the app, or support@zonepin.tech / +91 94401 72737. All our contact details are on the contact page.

ZonePin Technologies Private Limited, Garuda Mall, 2nd & 3rd Floor Upstairs Pantaloons Showroom Radha Govinda Nagar, Leelamahal Karakambadi Rd, Tirupati, Andhra Pradesh 517507, India.